Shipping and Returns policy

Shipping Policy

We currently only deliver within Pakistan.
We are working on international shipping and will let you know when that becomes available. (subscribe to our emails to find out when we open international orders)

Delivery will take 3-5 working days once the order has been processed.

Delivery rates are standard and will be shown at checkout. 

COD is available for orders within Pakistan.

Please ensure all shipping information is accurate to avoid delays

You will receive a tracking number once your order is dispatched

Delays due to public holidays, courier issues, or unforeseen circumstances are beyond our control.

 

Return and Exchange Policy

We do not accepts returns or exchanges on any products unless the product is damaged upon arrival.

To start a return or exchange, you can contact us at contact@dearmaia.com. 

If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted. Please note courier charges will apply when processing a return/exchange.

When an exchange is accepted you will be requested to return your order and place a new order for the required product/s. 

Dear Māia reserves the right to refuse a return and exclusions may apply. Returns or exchanges may be refused based on abuse, misuse or bulk purchases. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.